Jim Sechrengost
Hey there! So, you got everything set up and are starting classes? Email? Which one – WebMail or ANGEL? Yes, they are two different things. WebMail is your Penn State email that is used for official correspondence with the University. ANGEL email is designed for correspondence between you, your professor, and your classmates. How can…
You may have heard about the Heartbleed Bug, an Internet security vulnerability that has exposed many Internet users’ personal information. The Heartbleed Bug has affected many websites, email, instant messaging, social networking, and other online services, leaving users of those services at risk. What does this mean for Penn State students and Internet users? The…
Hey there, welcome back. Oh what’s that? You have something you want me to look at? Hmmmmmm these emails are interesting. You appear to have everything in here, starting with an email from The Psychic Reader to a Penn State Offer for Viagra. Let me check something. I’m looking at the actual sender’s email address…
Hello, welcome back to the HelpDesk. I didn’t expect to see you again so soon. I will be with you in just one moment. I need to finish explaining to this student about the two different types of Penn State accounts. “Yes sir, that is correct; there is an FPS account, which is a limited…
Greetings from the World Campus HelpDesk! No, that is not a mistake—the D is capitalized to set us apart from the other helpdesk units here at Penn State. Our job here is to provide technical support and training for World Campus students, faculty, and staff. We provide these services Monday through Friday 08:00-24:00 EST and…